Things that shit me…
People that get my coffee order wrong… and then give me ‘squinty eye.’
No, I am not an unforgiving, bitch-face, rigid, uncompromising, cold person who doesn’t realise people can get things wrong.
We are all human. I get things wrong too.
But when someone makes an error, and makes it out to be my fault… and it collides with one of my loves, coffee…
Today I ordered at the café I always get my afternoon coffee at when I have a late shift at work. I walked in, an easy 20 minutes before starting time, happy that today, unlike other days, I wouldn’t be rushing. I was on time. I was even, if you can say, early.
I placed my usual coffee order of ‘medium cap with one’ with a newish-looking lady there, and then stood back to wait. It was 50 cents dearer today, but who knows, maybe the price had gone up in the few weeks since I had last had an afternoon shift.
The barista, who was not new, looked up at me, with some slight hesitation when she called out a coffee order only moments later.
I heard her say ‘cap,’ and ‘one sugar,’ but what was that other nonsense? I moved closer.
“Almond milk cappuccino with one sugar?”
I shook my head.
“No, I ordered a medium cap with one sugar.”
The newish woman was behind her, and hearing the exchange, made a confused, squinty, almost “okkkkaaaaayyyy nnnnoooooowwwwww!” face as the barista spilt out the whole almond milk cap, only to start again.
Almond milk cappuccino lady? I had ordered a medium cappuccino! She had mis-heard me, and as I watched, continued to keep this confused, squinty look on her face the whole time, as the barista recommenced my order.
I kept staring at her. This squinty-faced newish lady did not look at me. She didn’t call out a ‘sorry-for-the-inconvenience-of-waiting-for-another-one-in-lieu-of-my-f&%k-up’; she didn’t even smile apologetically. She just stood there in the background, watching the barista fix her mistake, without so much as an acknowledgement to me.
And when my ‘med cap with one’ was called out, I confirmed it definitely was that, before adding “I paid $5.00 for my coffee, do I need to get any money back?”
The barista nodded she would fix it up, and asked squinty-faced newish lady to go get me my 50 cents. And then walking over, she handed it to me, without so much as anything remotely offering consolation on her part. I said “thanks,” when really I wanted to thank her by removing that ill-placed confusion from her face.
She stuffed up my order, AND didn’t care to give me my money back?
I don’t expect the right royal red carpet of apologies when someone gets something wrong. I don’t expect them to mutter sorry repeatedly under their breath either. Nor do I think they should be kissing my feet and begging for my forgiveness.
All I am asking for is recognition and accountability. When someone can’t even give a small “whoops, sorry, my bad!” and a wave of their hand, and still they make me feel like it was ME…
Sorry, I’m OUT. When you get shit service like that, don’t be surprised when people walk… Looking for a new coffee place, because…
When people get my coffee wrong and aren’t even sorry for it, that really SHITS ME.